Return & Refund Policy

Last updated: June 4, 2026

Eligibility for Returns

To be eligible for a return, your item must be in its original condition and packaging, and you must initiate the return within 30 days of delivery. The following conditions must also be met:

• The item is unworn and unwashed
• The item has all original tags and labels attached
• The item is not damaged or altered in any way
• The item is not a final sale or clearance item

 

How to Request a Return

To request a return, please contact our support team via email at support@dunesa.shop. We will respond to your email within 1-2 business days with instructions on how to proceed with your return.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5-7 business days. Please note that refunds will be issued through Shopify Payments, and bank processing times may vary. You will receive an email notification once your refund has been processed.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at support@dunesa.shop.

Exchanges

We only offer exchanges for defective or damaged items. If you need to exchange an item, please contact our support team via email at support@dunesa.shop and we will provide instructions on how to proceed.

Return Shipping

The customer is responsible for paying the return shipping cost. We recommend using a trackable shipping service, especially for orders over $75, as we cannot guarantee that we will receive your returned item. Please keep a record of your tracking number, as we will not be responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@dunesa.shop. We're here to help and look forward to serving you.